Hi!下午好!欢迎访问互联网
当前位置:主页 > 电商

亚马逊listing被投诉侵权怎么办卖家

时间:2018-09-09 17:59:26| 来源:| 编辑:笔名| 点击:0次

亚马逊listing被投诉侵权怎么办,卖家应该这样做

亚马逊上选品很难,好不容易选了个爆款还没有开始卖多少就收到了邮件投诉侵权,然而侵权也很很多种,不单单只是产品侵权,被投诉之后也有很多种方法可以处理,不一定就着急着要删掉listing,还是要根据实际情况来。

Listing侵权被投诉是运营中最经常发生的事情,也是导致账号受限几率最高的诱因。卖家除了需要在选品阶段做好潜在侵权要素评估之外,在日常运营中,一旦遭遇被投诉,也要积极分析原因,并采取有效的应对措施。

下面以一个卖家收到的亚马逊系统通知邮件为例,分析作为卖家该如何应对一条Listing的被投诉问题。

某卖家收到的亚马逊系统通知邮件:

Hello,

We are contacting you because we received a report of infringement from the rights owner listed below. Sellers on are not allowed to create listings or detail pages that infringe intellectual property rights. We removed the following content:

ASIN: XXXXXX,.......

We may let you list this content again if we receive a retraction from the rights owner. Their contact information can be found below.

Anne Grethe Nielsen

enforcement@

If the rights owner agrees to retract their complaint, they must send the retraction to us at notice-dispute@.

If you believe that the reported content does not infringe the rights owner’s intellectual property rights, you may email notice-dispute@ with supporting information.

We consider allegations of intellectual property infringement a serious matter and your account is under review. If we receive more complaints about your listings, we may not allow you to sell on .

To learn more about this policy, search for "Intellectual Property Violations" in Seller Central Help.

Complaint ID: 1XXXXXXX

Sincerely,

在邮件中,亚马逊首先告知卖家投诉方投诉的原因是“infringe intellectual property rights”,所以,卖家此时就应该首先考虑的是关于知识产权方面的因素。什么是知识产权呢?一般设计的是产品专利方面的问题,所以,面向专利方向的分析就是一个大方向。

对应的是

亚马逊listing被投诉侵权怎么办卖家

,因为不同的投诉,可能会涉及不同的问题,比如商标、版权、盗图等等,卖家处理这样的问题第一步就是分析清楚问题之所在。

在亚马逊的系统通知邮件中,一般还会发邮件告知你投诉方的